The ProjStream web site (https://www.projstream.com) includes a link to this support website. The support website is a separate, secure Zendesk website for users of our software to submit a help request at any time.
Gathering of Personally-Identifying Information
Certain visitors to the ProjStream support website may choose to interact with ProjStream in ways that require ProjStream to gather personally-identifying information. The amount and type of information that ProjStream gathers depends on the nature of the interaction. For example, we ask someone submitting a help request to provide their email address. You also have the option of a creating a Zendesk log-in ID and password to access Community content.
Information Collected in the Support Website
While we recommend users create a Zendesk log-in ID, anyone can submit a help request. When a user submits a help request, they provide their email address so we can respond to them. A help request submittal creates a support ticket in Zendesk that is automatically routed to internal ProjStream personnel for resolution. Users have the option of including screen captures or attachments to illustrate the issue they are encountering. Only authorized ProjStream support personnel are able to access the Zendesk support ticket database.
We also use the Zendesk support website to communicate with users of our software applications. We post public information such as answers to Frequently Asked Questions (FAQs) and software enhancement articles.
There is also a Community option that is only available to those users that have opted to create a Zendesk log-in ID. For these users, they have the ability to post software enhancement requests and add comments to posts from other users. When applicable, ProjStream may post articles related to a help request so other users of our software can benefit from our responses or to note software enhancements in response to a request. Zendesk articles ProjStream authors avoid any references to users or their companies. ProjStream moderates and approves all user content posted in the Community. We also manage and verify the list of users with log-in IDs so we can monitor who is accessing the Community content.
The security of your personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal Information, we cannot guarantee its absolute security.
Links to External Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services.